Last Updated: October 2025

Read LetsShave’s return, refund, and cancellation policy. Learn how to request replacements for damaged products, handle missing items, and understand refund timelines.

1. Cancellation Policy

You may cancel your order any time before it has been packed or shipped from our warehouse. This applies to all orders, including gift items.

To cancel an order, please email support@letsshave.com with your order details.
Any amount paid will be credited back to the original payment method used during purchase.

2. Returns & Refunds Policy

Due to hygiene and safety reasons, we do not accept returns on razors, blades, or personal grooming products once opened or used.
• Gift boxes are non-returnable and replacements will not include gift wrapping.
• Combo products cannot be returned individually.
• Used, washed, or soiled products will not be accepted for return.

Refunds or returns are processed only in rare cases and must be initiated within 3 days of delivery.

To request a return, replacement, or refund:
1. Email support@letsshave.com within 3 days of receiving your order.
2. Provide your order ID, a brief description of the issue, and images of the product and invoice.
3. Ship the product back to our warehouse at your own expense.

Refunds or replacements are initiated only after inspection and confirmation that the product is received in its original packaging with the invoice intact and passes our quality check.

Refund Processing Time
• Initiation: 3–5 business days from the date we receive the returned item.
• Bank Credit: 7–10 business days for the refund to reflect in your account (depending on your bank).
• In case of delays, you may be asked for a bank statement screenshot to resolve the issue.

If a replacement item is unavailable, a full refund will be issued.

3. Damaged or Defective Products

Every order undergoes multiple quality checks before dispatch. However, in rare cases of damage during transit:
• Inspect your order upon delivery.
• If the item is damaged, defective, or incorrect, email us within 3 days of delivery at support@letsshave.com with clear product photos.
• We will issue a replacement or full refund as per your preference.

4. Missing Items

If your order is missing any items, contact us within 7 days of delivery.
After verification, we’ll either ship the missing item or process a refund.

5. Exceptions & Important Notes
• Requests made after the stated timelines (3 days for returns/damages, 7 days for missing items) will not be accepted.
• Products without original packaging or invoices are ineligible for refunds/replacements.
• Used or tampered products will not be accepted due to hygiene standards.

✅ Summary

We value your trust and take utmost care to ensure your satisfaction.
For any assistance, please write to us at support@letsshave.com — our team will be happy to help.